Questions & Answers

We create portraits of any pet all shapes and sizes.  We can create Royal Pawtraits  of birds, rabbits,  hamsters, lizards, horses, foxes and etc.

Yes, our artists can create for you 2 or more pets on the same canvas. For example, for 2 pets in one Pawtrait you can choose 2 any costumes in our gallery and we will make one Royal Pawtrait with 2 pets. Or you can choose multi-pet costume in our gallery.

Please follow our guidelines to ensure the perfect portrait. 

PHOTO GUIDELINES. Tips to help you get a great photo.

   - Take your pet photo at eye level with your pet.

   - Take a photo of toy from above, so we can see it completely (if you want to get portrait with toy).

   - Take a photo of pet's paws at eye level with pet's paws.

   - Close up photos work the best, so we can see their unique facial features.

   - It works best if your pet looking away from the camera.

   - Make sure your pet's entire head is in picture (no ears are out of frame)

   - The best photos are taken in well lit or natural light settings. Try to avoid bad lighting.

   - Use color photo to place an order.

   - Make sure the photo is not too blurry.

If you chose the Pawtrait option with a toy or our thing but didn't send us a photo of the pet’s paws, then we will draw paws in color of your pet. If you have chosen the Pawtrait option with our item, but haven’t indicated it, we will choose it at our discretion.

If the costume you have chosen has its own hat or crown and you want to use it in a Pawtrait, then we need a photo of pet without any headdress, otherwise, Pawrtrait will include headdress as on photo you provided us. If your chosen suit has a high collar, the pet's collar may not be visible.  If the collar is partially visible and it looks bad on Pawtrait according to our artists, then we reserve the opportunity to remove the collar.  If this is really important for you, please let us know when placing an order and our artist will not adjust your pet’s collar. 

Please note that if we receive a photo that doesn't follow our guidelines, we cannot guarantee that the final artwork will looks like  as you want it. It's your responsibility to ensure that you are happy with the photo you provide. Low quality photos will result in a low spec design.  

We conduct a photo check for every order. But it will be best if you previously check yourself and make sure that your photo is the best photo you have and it’s  matches our Photo guidelines. 

Please note that if we do need a new photo from you, this may slow your order down by a few days due to the extra steps necessary.

We have a team of incredibly talented artists and designers to create your own Royal Pet Pawtrait. Our artists using unique brushes, special techniques and professional effects, that create effect of oil painting. We also use favorite toys of your pets in our Pawtraits. Then we print finished Pawtrait on high quality premium canvas in RGB colors. So it looks like real oil canvas but better because it does not require special storage conditions.

Orders can be modified or canceled within 2 hours of placing your order. If 2 hours have passed, the modification will be granted at our discretion. If accepted, you will be subject to a $20 cancellation fee. The reason for this is that our artists begin work as soon as you have placed your order.

Yes! Make a note during the checkout process and request a preview before we print and ship your order.

Don't worry if your pet is rather dark and can merge with the background, we will always adjust the background shade to highlight your pet.

Our artists will create your Pawrtrait in 3-5 business days.

Orders usually ship within 5-10 business days. Once your order has been shipped, you will receive an email with tracking information.

Yes, it will be included. If the costume you have chosen has its own hat or crown and you want to use it in a Pawtrait, then we need a photo of pet without any headdress, otherwise, Pawrtrait will include headdress as on photo you provided us. If your chosen suit has a high collar, the pet's collar may not be visible.  If the collar is partially visible and it looks bad on Pawtrait according to our artists, then we reserve the opportunity to remove the collar.  If this is really important for you, please let us know when placing an order and our artist will not adjust your pet’s collar

Yes, we have facilities located in the US, UK, Australia, Canada, Philippines and other European countries.

We cannot offer returns because of customized nature of art products we produce. Your artwork is your personal and unique product with your pet.

Please contact us if you unhappy with your art product or have any problems with it. Customer satisfaction is very important to us and we always try our best to make you completely satisfied and happy with the result.

If you received the wrong product, or incorrect size, or incorrect print, or your product was damaged in transit, please contact us within 48 hours of receiving your order and attach photos of the product received. Then we will issue you a replacement.